Portfolio Info
- Project Name Online Insurance Broker application
- Client Suncorp New Zealand
- Service / Consultancy System Analysis & Design
Client Overview
N2N Solutions is a leading technology consulting firm specializing in providing customized solutions to clients in the insurance industry.
Their client,Suncorp Insurance Group Australia is one of the leading insurance providers in the country. With a wide range of insurance products and services, they cater to the needs of individuals, businesses, and communities. Their commitment to customer satisfaction and innovative solutions has earned them a strong reputation in the industry.
Backed by years of experience, Suncorp Insurance Group Australia combines financial stability with a customer-centric approach, ensuring reliable and personalized coverage for their clients. Whether it’s home, auto, life, or business insurance, Suncorp Insurance Group Australia is a trusted choice for Australians seeking comprehensive protection.
Suncorp Insurance partners with various insurance brokers, including Autosure, Turners, and DPL Insurance, to offer insurance quotes and policies to customers.
Challenge
Solution
N2N Solutions provided a technical Business Analyst (BA) resource with expertise in API integration, web application development, and secure file transfer mechanisms. The BA played a critical role in understanding the requirements of Suncorp Insurance and its partner companies, as well as translating those requirements into technical specifications for the development team.
The N2N Solutions BA worked closely with stakeholders from Suncorp Insurance, Autosure, Turners, and DPL Insurance to gather detailed requirements for both the insurance quotes and policies creation process and the personalized commission statements distribution. They conducted extensive interviews and workshops to understand the specific data fields, business rules, and workflows required for these processes.
Based on the requirements, the BA collaborated with the development team to design and implement a comprehensive APIs-enabled web application. The application allowed insurance brokers to create insurance quotes and policies efficiently using personalized login credentials.
To address the commission statements distribution requirement, the BA proposed a secure and automated process. The system generated personalized commission statements for each broker and encrypted them. Using the brokers’ email addresses stored in the system, the web application automatically sent the encrypted commission statements as file attachments to the respective brokers’ email accounts. In a separate email conversation, the application sent the password required to open the encrypted commission statement file. This process was scheduled to occur within the first week of every month.
The BA worked closely with Suncorp Insurance’s IT security team to ensure the encrypted commission statements were transmitted securely and that the password email conversations were protected. The BA also ensured that the system met data protection and privacy regulations.
Throughout the development process, the BA facilitated effective communication and collaboration among stakeholders. They conducted regular meetings, provided progress updates, and addressed any concerns or questions raised by the client or partner companies.
To address security and privacy concerns, the BA worked closely with Suncorp Insurance’s IT security team to implement robust authentication and authorization mechanisms. This included personalized login credentials for each insurance broker, ensuring that only authorized individuals could access and manage insurance quotes and policies.
The BA also played a key role in user acceptance testing (UAT), working with representatives from Suncorp Insurance, Autosure, Turners, and DPL Insurance to validate the functionality and usability of the web application. They facilitated the resolution of any issues or bugs identified during UAT and ensured that the application met the needs of all stakeholders.
Results
By leveraging N2N Solutions’ expertise and the technical BA’s skills, Suncorp Insurance successfully implemented the APIs-enabled web application for their network of insurance brokers. The solution allowed approximately 700 brokers to create insurance quotes and policies through personalized login credentials. Key outcomes and benefits of the project included:
- Streamlined Insurance Processes: The centralized web application allowed insurance brokers to generate insurance quotes and policies efficiently, reducing manual effort and saving time.
- Seamless Integration: The APIs enabled seamless integration with partner systems such as Autosure, Turners, and DPL Insurance, facilitating smooth data exchange and ensuring data accuracy.
- Personalized Commission Statements: The automated process for generating and distributing personalized commission statements improved broker satisfaction and reduced administrative overhead.
- Secure File Transfer: The encrypted commission statements and separate email conversations with passwords ensuring the confidentiality and integrity of the commission statement files during transmission.
- Timely Delivery: The automated distribution process ensured that brokers received their commission statements within the first week of every month, enabling them to plan their finances effectively.
- Enhanced Security: The personalized login credentials and robust authentication mechanisms implemented by the BA ensured secure access to the web application, protecting sensitive customer data.
- Increased Collaboration: The collaborative approach adopted by N2N Solutions and the technical BA fostered effective communication and collaboration among stakeholders, resulting in a solution that met the needs of all parties involved.
Overall, N2N Solutions’ technical BA resource played a crucial role in the successful implementation of the APIs-enabled web solution for insurance brokers to remove the headache of paper-based insurance applications.