Portfolio Info
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- Project Name :Creative Template Design
- Category :Graphics Design / Web Design
- Client :Bara Kobama
- Complete Date :01 March, 2020
- Skills :Photoshop / Illustrator
Client Overview
AA Insurance and Suncorp New Zealand, leading insurance providers, embarked on a joint digital transformation journey to enhance customer experience and streamline their operations. As part of this initiative, both organizations partnered with N2N Solutions, a renowned technology consulting firm, to develop an Online Insurance Quoting and New Business Application.
This case study highlights the role played by N2N Solutions’ Technical Business Analyst (BA) in successfully delivering the project for both AA Insurance and Suncorp New Zealand.
AA Insurance, a joint venture between the New Zealand Automobile Association and Vero Insurance New Zealand Limited, provides a wide range of insurance products and services. Suncorp New Zealand is part of the Suncorp Group, a leading financial services provider in Australia and New Zealand, offering insurance, banking, and wealth management solutions.
Challenge
Both AA Insurance and Suncorp New Zealand recognized the need to enhance their insurance quoting and new business processes by implementing a user-friendly and efficient online application. The objective was to provide customers with a seamless digital experience, allowing them to obtain insurance quotes, submit applications, and complete new policy purchases conveniently. N2N Solutions was tasked with providing a skilled Technical Business Analyst to drive the development of the application for both organizations.
Solution
N2N Solutions assigned a highly capable Technical Business Analyst with expertise in digital transformation projects and insurance domain knowledge to collaborate closely with AA Insurance and Suncorp New Zealand teams. The BA played a pivotal role in both projects, undertaking the following key responsibilities:
- Requirements Gathering: N2N Technical BA conducted extensive stakeholder interviews and workshops to understand the specific business objectives, user expectations, and technical requirements of AA Insurance and Suncorp New Zealand. They ensured comprehensive documentation of functional and non-functional requirements for the Online Insurance Quoting and New Business Application, tailored to the needs of each organization.
- Business Process Analysis: N2N Technical BA analyzed the existing insurance quoting and new business processes at both AA Insurance and Suncorp New Zealand. They identified pain points, bottlenecks, and areas for improvement, collaborating with internal stakeholders to define streamlined workflows and optimized processes that aligned with industry best practices and regulatory requirements.
- Solution Design: Leveraging their technical expertise, N2N Technical BA worked closely with the development teams at both organizations to translate the gathered requirements into a well-defined solution design. They facilitated discussions, provided insights, and ensured the proposed architecture met scalability, security, and performance requirements while integrating seamlessly with the existing technology landscape.
- User Experience (UX) Design: Recognizing the significance of user-centric design, N2N Technical BA collaborated with AA Insurance and Suncorp New Zealand’s UX/UI teams to create intuitive wireframes and prototypes for the application. They conducted usability testing sessions, gathered user feedback, and iteratively refined the interface to provide a seamless and engaging user experience throughout the quoting and new business processes.
- Agile Project Management: N2N Technical BA adopted an agile project management approach, working closely with the development teams, QA testers, and other stakeholders at both organizations. They defined user stories, prioritized features, and actively participated in sprint planning and review meetings to ensure timely delivery of a high-quality application for both AA Insurance and Suncorp New Zealand.
Results
Through N2N Solutions’ Technical Business Analyst, AA Insurance and Suncorp New Zealand successfully developed and deployed the Online Insurance Quoting and New Business Application, tailored to meet the unique requirements of each organization. The key outcomes achieved were:
- Enhanced Customer Experience: The online application provided customers of AA Insurance and Suncorp New Zealand with better experience to conveniently access to get a quote and New Business policy.
- Reduced call traffic: The online application platform has been very successful to reduce number of calls made to call centre team to create quote and NB policy details drastically.