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N2N Solutions, a leading provider of IT services, was approached by Suncorp Insurance New Zealand to develop and implement a Regression Automation Testing framework for their Protect legacy AS400 system.
The objective was to ensure the accuracy and reliability of policy insurance documents across their 21 brands, minimizing risks and enhancing customer experience. This case study outlines the successful collaboration between N2N Solutions and Suncorp Insurance in achieving this goal.
Suncorp Insurance New Zealand is a prominent insurance provider offering a wide range of policies across multiple brands. The organization faced challenges with manual testing processes, which were time-consuming, prone to errors, and lacked the required scalability. The need for a robust test automation solution led them to engage N2N Solutions.
Suncorp Insurance encountered several challenges in their existing policy insurance document testing process, including:
- Manual Testing: The existing manual testing process for policy insurance documents was tedious, time-consuming, and susceptible to human errors.
- Lack of Scalability: As Suncorp Insurance comprised 21 brands, manually testing policy insurance documents across all brands became an arduous task, leading to delays and potential inaccuracies.
- Regression Testing: The absence of an automated regression testing framework made it difficult to identify and rectify defects promptly, impacting the overall quality of insurance documents.
N2N Solutions assigned a highly skilled and experienced Test Automation Lead to work closely with the Suncorp Insurance team. The approach included the following steps:
- Requirement Analysis: Test Automation Lead collaborated with Suncorp Insurance stakeholders to understand their specific requirements, testing objectives, and regulatory compliance needs for policy insurance documents.
- Framework Design: Based on the requirements, Test Automation Lead designed a scalable and flexible regression automation testing framework using industry-standard tools and technologies. The framework aimed to validate policy insurance documents against business rules, data accuracy, and formatting.
- Test Script Development: Test Automation Lead, along with a team of automation engineers, developed robust test scripts that covered all critical scenarios and test cases for policy insurance documents across Suncorp Insurance’s 21 brands.
- Test Execution and Reporting: The regression automation testing framework was implemented, and extensive test runs were conducted on the Protect legacy AS400 system. Test Automation Lead ensured comprehensive test coverage, identifying and reporting any defects or discrepancies found during the process.
- Maintenance and Support: N2N Solutions provided ongoing maintenance and support for the implemented regression automation testing framework, ensuring its smooth operation and addressing any future enhancements or issues.
The collaboration between N2N Solutions and Suncorp Insurance yielded significant results and benefits, including:
- Increased Efficiency: The implementation of the regression automation testing framework significantly reduced the time and effort required for policy insurance document testing, improving overall efficiency.
- Improved Accuracy: Automation eliminated human errors, ensuring accurate and reliable policy insurance documents across all brands.
- Enhanced Scalability: The automated framework facilitated testing across multiple brands, enabling easy scalability as Suncorp Insurance expanded its offerings.
- Time and Cost Savings: By automating the testing process, Suncorp Insurance reduced costs associated with manual testing and achieved faster time-to-market for policy insurance documents.
- Risk Mitigation: The regression automation testing framework helped identify and rectify defects promptly, reducing risks associated with inaccurate or non-compliant insurance documents.
N2N Solutions successfully developed and implemented a Regression Automation Testing framework for testing policy insurance documents to cater risk 21 brands of Suncorp.
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